This Privacy Policy describes how your personal information is collected, used, and shared when you visit or use the services of www.setours.com (the 'Site') or Setours S.A. (the 'Company').
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as 'Device Information'.
We collect Device Information using the following technologies:
Additionally, when you opt to sign up to our newsletter through the Site, we collect certain information from you, including your name, address/location and email address.
We treat all personal information of our clients and potential clients confidentially and do not share it with third parties unless the implicitly authorized to do so by means of requesting to make reservations and/or travel arrangements for said client.
When we talk about 'Personal Information' in this Privacy Policy, we are talking both about Device Information and Reservation Information.
We use the Reservation Information that we collect generally to fulfill any reservations placed through the Company (including processing your payment information and providing you with invoices and/or reservation confirmations). Additionally, we use this Reservation Information to:
Communicate with you;
For the establishment of email communication for the purpose of gaining feedback responses regarding our service.
And when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s ('NAI') educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
To find out more about cookies, please refer to our Cookie Policy.
The below are the cookies which we require consent to in order to deliver the best possible user experience for you:
If you choose to stay logged in on our website, we will store your login information in a cookie on your computer so that you do not have to authenticate upon return to our website but will be automatically logged in ('auto log in'). The cookie and thereby the auto log in expires automatically after 60 days.
This website uses Google Tag Manager. The Tag Manager does not collect personal information. The tool triggers other tags, which may collect data. Google Tag Manager does not access this data. If disabled at the domain or cookie level, it will remain in effect for all tracking tags implemented with Google Tag Manager. The privacy policy of Google for this tool can be found here: https://www.google.de/tagmanager/use-policy.html.
We use Google Analytics, a web analytics service provided by Google Inc., hereafter 'Google'. Google Analytics uses so-called 'cookies', text files that are stored on your computer and thereby allow an analysis of the use of the website by you.
The information generated by these cookies, such as the time, location and frequency of your website visit, including your IP address, is transmitted to Google in the United States and stored there.
We use Google Analytics on our website with the addition '_gat._anonymizeIp'. In this case, your IP address will already be shortened and thus anonymized by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area.
Google will use this information to evaluate your use of our site, to compile reports on our website activity, and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties if required by law or as far as third parties process this data on behalf of Google.
Google does not claim to link your IP address to any other data provided by Google. You can prevent the installation of cookies by setting your browser software accordingly; however, we point out that in this case you may not be able to fully use all functions of our website
This website uses the Google Inc. Remarketing feature. The feature is designed to present interest-based ads to web page visitors within the Google Network. The technology allows us to post automatically generated, targeted ads after you visit our website. The advertisements are based on the products and services you clicked on the last visit to our website. For this purpose, a so-called 'cookie' is stored in the browser of the website visitor, which makes it possible to recognize the visitor when he calls web pages belonging to the advertising network of Google. Google usually stores information such as your web request, IP address, browser type, browser language, and the date and time of your request. This information is used to associate the web browser with a particular computer. On the pages of the Google Network, advertisers can then be presented with ads related to content that the visitor previously viewed on web pages that use Google’s remarketing feature.
On our site, JavaScript Code is downloaded from Google Inc. If you have activated JavaScript in your browser and have not installed a JavaScript Blocker, your browser may transfer personal data to Google. We do not know what data Google associates with the data received and why Google uses that information. To prevent the execution of Javascript code by Google as a whole, you can install a javascript blocker (e.g. www.noscript.net). For details, see the privacy policy of the provider: https://www.google.com/intl/de_de/policies/privacy/
This website uses a plugin from New Relic’s web analytics service. This allows statistical evaluations to be made about the speed of the website. Through the plugin New Relic receives the information that a user has accessed the corresponding page of the offer. For this purpose, New Relic collects system data on used add-ons, browsers as well as hardware and software and usage times, so-called application data, for which cookies are set in your browser. If you are logged in as a user at New Relic, New Relic can assign the visit to your local account. If you are not a member of New Relic, there is still the opportunity for New Relic to get and store your IP address. The purpose and scope of the data collection, as well as how New Relic processes and uses the data, as well as how it can protect users’ privacy, may be looked up in the Privacy policy of New Relic.
This website uses Google Inc. tools for online marketing. This is to recognize that a visitor has come across our website through a Google ad. Google uses cookies that are stored on your computer and allow an analysis of the use of the website. The so-called 'conversion tracking' cookies are set when you click on an ad served by Google. These cookies lose their validity after 30 days and are not used for personal identification. If you want to prevent 'conversion tracking', you can set your browser to block cookies from the domain 'googleadservices.com'. You can also exercise your right to opt-out.
Our website uses social plugins ('plugins') of the social network facebook.com, which is operated by Facebook Inc. The plugins are marked with a Facebook logo, Instagram logo or the addition 'Facebook Social Plugin'.
If you visit a part of our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser and through it incorporated into the website.
By integrating the plugins Facebook receives the information that you have accessed the corresponding page of our website. If you are logged in to Facebook, Facebook can assign the visit to your Facebook account. If you interact with the plugins, for example, press the 'Like' button or leave a comment, the corresponding information is transmitted from your browser directly to Facebook and stored there.
In this context, we use the function 'Facebook Impressions'.
Through this feature information about the frequency with which a post of our site is displayed is gathered. Here the frequency of the page views is recorded by the visitors of our website. For this Facebook uses cookies. The information generated by these cookies, such as time, location and frequency of your website visit, including your IP address, will be transferred to the Facebook servers in the United States.
The storage of cookies can be prevented by appropriate settings in your browser. The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for the protection of your privacy can be found in the Privacy policy of Facebook.
Alternatively, you also have the option of opting out of data collection.
To promote interest-based advertisements to visitors to our website while visiting Facebook, we use Custom 'Audiences Pixel' from Facebook Inc. We have implemented a Pixel of Facebook on our website, which connects to the Facebook servers when visiting our website. The information that you have visited our website is transmitted to the Facebook server and Facebook assigns this information to your personal Facebook user account. For more information on the collection and use of data by Facebook and your rights in this regard and ways to protect your privacy, see the privacy policy of Facebook https://www.facebook.com/about/privacy/.
We collect different types of information as part of the application process. This includes, in particular, your personal information with contact information as well as a description of your education, work experience and skills. In addition, you have the option of leaving us with electronically stored documents such as certificates or cover letters.
We do not require any information from you that is not usable under the General Equal Treatment Act (race, ethnic origin, gender, religion or belief, disability, age or sexual identity). We also do not ask you to provide information on any illness, pregnancy, ethnic origin, political beliefs, philosophical or religious beliefs, trade union membership, physical or mental health or sex life. The same applies to content that is likely to infringe rights of third parties (for example copyright, press or general rights of third parties). We may also collect personal information from a publicly accessible, business-related social media profile in the context of your application.
The personal data will only be collected, stored, processed and used for purposes related to your interest in current or future employment with us and the processing of your application. A passing onto third parties does not take place. To use the online application procedure, data such as name, address, telephone number, e-mail address etc. are collected. This data is basically used to establish contact with you during the application process.
If your application is successful, the data provided may be used for administrative matters in the context of employment.
Your online application will only be processed and taken note of by the relevant contact person. All employees responsible for data processing are required to protect the confidentiality of your data. Third parties will receive no information from your information under any circumstances.
If we are unable to provide you employment, we will retain the information you provide within the statutory retention period of up to six months for the purpose of answering questions related to your application and disapproval.
If you give us your explicit written consent to maintain and store your data accordingly, we may also consider you for future vacancies. Otherwise, your application data will be completely deleted.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make a reservation through SETOURS), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including, South America, Canada, Australia and the United States.
When you make a reservation through SETOURS, we will maintain your Reservation Information for our records unless and until you ask us to delete this information.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at
marketing@setours.com or by mail using the details provided below:
Av. Reducto 1335, Miraflores, LIMA, Peru
